What type of shirts are they printed on?
Are the men's and women's exactly the same?
Who prints the tees?
How do I know what size to order?
What is the garment care information for the tees?
Will the t-shirts shrink?
I really love one of my t-shirts and want more. Can I buy them individually?
Can I see the t-shirts before I get them?
Are the pictures on the website actual t-shirts I will get?
Do I get anything else in the packages with my t-shirts?
When do the tees arrive each month?
How do I order for a recipient outside the U.S.?
How do I change my shipping address?
What if I need to change the size partway through?
Can I cancel the subscription and get a refund?
How do you choose the artists and designs?
Can I apply be a MailboxTees artist?
What if I still have more questions?

What type of shirts are they printed on?
Most of our adult tees are printed on Alternative Apparel brand t-shirts. After trying out loads of different t-shirt companies, we chose this Atlanta-based brand because their t-shirts are high quality, supersoft, preshrunk, and built to last. They also come in beautiful colors and styles and are great for printing. Occasionally we might want to use a style or color that Alternative Apparel doesn't offer, so we might use another brand, but never at the expense of quality or comfiness.

Kids and babies t-shirts are printed either on Alternative Apparel, Kavio, or American Apparel t-shirts- which gives MailboxTees the most opportunity for high quality shirts in a great variety of styles and colors.

All of the tees are 100% cotton or a cotton blend. Sometimes we use organic cotton tees.

As you'll notice if you check out the t-shirt gallery, we don't just use plain old standard issue t-shirts- sometimes we do ringers, long sleeve tees, striped tees, you name it- because who wants a drawer full of lookalike t-shirts?

Are the men's and women's tees exactly the same?
While the ink color stays consistent, we do often use slightly different styles and colors for the men's and women's tees. This allows us to offer the ladies some more fitted, girly styles and colors, while keeping the men far far away from things like deep-plunging V-necks and see-through shirts.

Who prints the tees?
We tried out a bunch of different printers to find the best one. Some of our designs are printed by hand, but for others we use a local San Francisco-based print shop, Ape Do Good, because they provide the absolute best quality screenprinting around, and plus they are really really nice people.

How do I know what size to order?
Click here to pop out a size chart to help you figure out how to select the right size. The t-shirts are preshrunk so they will not shrink if washed according to recommendations. And if you get your first shirt and it's not the right size, you can easily switch it!

What is the garment care information for the tees?
We recommend machine washing your tees inside out in cold water and tumble drying on low for best results.

Will the t-shirts shrink?
The t-shirts we use are prewashed and preshrunk, so they will not shrink significantly if washed correctly (see previous question.) There may be slight shrinkage on certain styles, or if washed and dried in warmer temperatures.

I really love one of my t-shirts and want more. Can I buy them individually?
For the standard adult, kids, and babies subscriptions, because of the limited nature, this is only sometimes possible. However, we may be able to accommodate your special request. Email us with your request at customerservice@mailboxtees.com and we'll see what we can do.

Can I see the t-shirts before I get them?
No, the t-shirts are created each month and are a surprise, so you have to wait until you get it in the mail to see what it looks like!

Are the pictures on the website actual t-shirts I will get?
No, the pictures on the website are from past subscriptions, and may give an idea of some of the things our artists have done, but you will not get the same designs in your series. However, if you get the "grab bag" subscription series, you will almost surely get a few t-shirts from past subscriptions.

Do I get anything else in the packages with my t-shirts?
Yes! Each month you will receive a postcard with an artist's bio, and usually, the artist's statement about his or her inspiration for the design. In the first package, you (or your gift recipient) will get a cute card announcing the start of the subscription and a little bit about how it works. The card also provides some useful information about how to contact us, in case you need to change the size or address or something.

When do the tees arrive each month?
Most orders will be processed within 3-5 business days, pending credit verification. "Nature vs. Humankind" and "Metropolitan" tees ship are released around the 25th of each month. When you order a subscripton tee the first one will be shipped within 5-7 business days, and the subsequent ones will go out in the normal shipping cycle. "Grab Bag" tees ship within 5-7 business days from date of order with subsequent tees arriving around the same date each month. Expect international orders to take a bit longer to arrive. Feel free to note any specific ship date requests in the "comments" section at checkout and we will contact you to arrange your ideal shipping date with you.

How do I order for a recipient outside of the U.S.?
The order process is no different for recipients outside of the U.S. because we love everyone equally.

How do I change my shipping address?
Email us at customerservice@mailboxtees.com and we'll be happy to change it for you.

What if I need to change the size partway through?
Email us at customerservice@mailboxtees.com and we'll change it for you. You can even change it from mens to womens if you want!

Can I cancel the subscription and get a refund?
Sorry, there are no cancellations or refunds. Once you sign up for a subscription, there are no returns or cancellations on your purchase. But you're welcome to give them away, or even have them sent to someone else. Email customerservice@mailboxtees.com to change the recipient and/or size at any time.

How do you choose the artists and designs?
We know lots of interesting artists from all over the world, so we try to pick a mixture of artists from different areas, with unique backgrounds and styles, to get a good mix in each subscription.

Can I apply be a MailboxTees artist?
Sure! Send an email to artists@mailboxtees.com and tell us about yourself and your work, and we can go from there.

What if I still have more questions?
Send an email to customerservice@mailboxtees.com with any and all questions you have, and we will be happy to provide you with all of the answers you desire.

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